Visitors with specific needs
If you need extra assistance or are a wheelchair user, please come to the venue at least 40 minutes before the start of the event. That way we can help you the best way possible.
All venues of be•at are equipped for the reception of persons with specific needs. We strive to welcome you as best we can and to let you enjoy a concert, show or sports competition in the best conditions.
Book your places by phone or contact us via the contact form. This way we can make the right booking for you.
Our volunteers will be happy to guide you to your place in the venue.
Deaf and hard of hearing persons
Deaf and hard of hearing persons may bring the interpreter of their choice. They may also request that the event organizer provide an interpreter. If so, we will review together whether this request is reasonable. Please contact us to discuss this.
Blind and visually impaired persons
If you would like to attend an event with a guide dog for the blind, please contact us.
In the Lotto Arena there are reserved places for wheelchair users and the person accompanying them. These places are limited in number. So don’t hesitate to book your place right away! There is room for one companion per wheelchair user. We will be happy to check whether exceptions are possible to place families together, for example, but unfortunately this is not always possible.
For safety reasons it is not possible to provide places for wheelchair users on the central square.
Parking for holders of an EU parking card for people with disabilities
In the Sportpaleis and the Lotto Arena, we reserve a few spots for wheelchair users and their companions. These customers are also entitled to reserved parking spots available up until 30 minutes before the start of an event. These spots are located on our private parking Vaart (10 euros). We would like to inform you that strict control is maintained on these reserved spots. So please keep your EU parking card for people with disabilities, ID and entrance ticket ready to show to our parking attendants.
View the plan to see where the parking spaces and the entrance for wheelchair users (entrance number 14 of Lotto Arena) are located.
Are you temporarily less mobile?
Are you temporarily less mobile and not a holder of an EU parking card for people with disabilities? If you want to use the parking Vaart, you will need to inform our parking attendants at the entrance of the parking area, preferably with a doctor’s or other medical certificate as proof. Or you can also contact us in advance.